GUIDE / BOOKING

How to choose the best booking system in the UK

There is no single best booking system. The right choice depends on your business type, team size and how clients find you. This guide sets out what to compare.

Types of system

  • Marketplaces such as Treatwell, Fresha and Booksy list you alongside other businesses and may charge commission on some bookings.
  • Salon and spa software such as Phorest, Timely or Fresha's own tools focuses on appointments, staff and retail.
  • Clinic systems such as Cliniko, Jane or WriteUpp add clinical notes and forms.
  • General schedulers such as Square Appointments, Setmore or Acuity suit simpler appointment needs.

These are examples, not recommendations or rankings. CareRank has no commercial relationship with them.

Features to compare

  • Booking from your own website and Google Business Profile
  • Deposits, cancellation rules and reminders
  • Staff rotas and multiple locations
  • Clinical notes and consent forms, if you need them
  • Data protection, UK GDPR and where data is stored
  • Exporting your client data if you leave

Costs

Pricing models include monthly subscriptions, per-staff fees, card processing fees and marketplace commission. Prices change often, so check each provider's current pricing page. Our fee comparison explains how marketplace fees can add up.

Frequently asked questions

Which booking system is best?

It depends on your needs. Shortlist two or three, use their free trials and test the client booking journey on a phone.

Can I move systems later?

Usually, but check data export options before you sign up so you can take client records with you.

Can you connect a booking system to my website?

Yes. Our booking journeys service covers setup and integration.

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