Ask at the right moment
The best time to ask is soon after a good experience, while it is fresh. A short, personal request works better than a generic message.
Make it easy
- Share your direct review link from your Google Business Profile.
- Put a QR code at reception or on aftercare cards.
- Send the link by text or email after the appointment.
Stay within the rules
Google does not allow incentives for reviews, asking only happy clients (review gating), or posting reviews on someone’s behalf. Ask everyone fairly and let them write in their own words.
Replying to negative reviews
Reply calmly and briefly, thank the person, acknowledge the issue and offer to continue the conversation privately. Never share personal or treatment details in a reply.